Privacy Policy

Last updated: April 9, 2026

VeloGen ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you use our website and services.

1. Information We Collect

We collect the following information when you use our Service:

• Account information (email, username)
• Payment-related information processed by third parties
• Usage data related to your activity on the platform

2. How We Collect Information

We collect information when you:

• Create an account
• Purchase subscriptions or Top-Ups
• Use our AI video generation tools

3. Cookies

We do not use cookies on our website.

4. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process payments
• Prevent fraud
• Communicate with you

5. Third-Party Services

We use the following third-party providers:

• Stripe — payment processing
• PayPal — payment processing
• Segmind — AI model processing and generation infrastructure

These providers process your data securely according to their own privacy policies. We do not store your full payment details.

6. Data Storage

We store user account data in our secure database. We take reasonable measures to protect your information from unauthorized access.

7. User Rights (GDPR)

If you are located in the EU, you have the right to:

• Access your data
• Request deletion
• Request correction
• Object to processing

To exercise these rights, contact us at: VeloGenAi@hotmail.com

8. Data Retention

We retain your data as long as your account is active or as required by law.

9. Changes to This Policy

We may update this Privacy Policy. Continued use of the Service constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions, contact: VeloGenAi@hotmail.com